Users of Seagate's Barracuda 7200.11 500GB product, however, have found that the update "bricks" their drives--terminology used in the tech industry to mean the unit is dead.Seagate has since removed the firmware update, claiming it is "in validation." U. customers have been offered free data recovery should the firmware bug have resulted in data loss.
Poster Malachi said: "Firmware program reports firmware successful.
Firmware update cd scan sees the drive and shows the new firmware.
Coming as it does after the abrupt departure of Seagate CEO Bill Watkins, it is easy for customers to see Seagate as a rudderless ship, and a firm in disarray.
The results for the final quarter on 2008 are going to be announced after the close of business later today, and they are expected to be unwelcome.
It seems most likely that users' data is still on the drive and accessible once the drive firmware fault is corrected or via a data recovery service.
It is 's expectation that Seagate will extend the free data recovery offer for the original Barracuda firmware fault to users who have suffered data loss due to this new fault caused by Seagate's 'corrected' firmware.Forums across the Internet have been filled with warnings not to buy drives that feature the SD15 revision of firmware; however, Seagate's own documentation shows that SD16, SD17, SD18, and SD19 are also affected within certain model numbers.This is not the first time Seagate has had a firmware issue with the 7200.11 series of drives.Seagate's support Knowledge Base had the firmware fix relating to ST3500320AS, ST3640330AS, ST3750330AS and ST31000340AS Barracuda 7200.11 drives (with firmware levels SD15, SD16, SD17, SD18, SD19) taken offline for validation on January 19th.Warning text in red on the posting stated: "The software and information in this article could be data destructive and/or render your hard drive inoperable if not followed carefully.Investors and customers will look to new CEO Steve Luczo to demonstrate that he is getting a grip on the situation.