You may get fewer responses this way, but the ones you get will be thought out and helpful.
Dating for customers when the music stops online dating
Customers love to know that What a powerful way to make your customers feel closer to you, perhaps even part of your company’s growth story.
There should be a B2B jail for those who squander this golden engagement opportunity.
Approaching customers for feedback the right way makes all the difference.
Sending a request for feedback with a “Feel free to let me know what you think” doesn’t inspire people to respond.
Especially because you can follow up easily, no matter the size of your business.
Hi XXXXXX, I just wanted to drop a quick note to see how you’re doing with Kayako.
This one area will determine the success of your survey.
If the subject is not catchy and doesn’t interest your customer – your survey is not going to get any responses.
What happens when the feedback you received from a customer ends up being incorporated in a product update or a policy change?
If the answer is “nothing,” then you’re leaving brownie points on the table.
Meanwhile, we’re finishing up a brand new “Getting Started Guide” that took a lot of inspiration from our chat.